Ongoing support. Pick the level of cover.
After your build, a monthly plan keeps Nexus running and improving. Every plan includes unlimited questions and requests at any time.
Monthly support After your build |
Care$2K/ month |
Growth$5K/ month |
Priority$10K/ month |
| Support hours | Support hoursMonday to Friday, business hours | Support hours7 days a week, 14 hours a day | Support hours7 days a week, 18 hours a day |
| Expert hours each month | Expert hours each month12 | Expert hours each month35 | Expert hours each month70 |
| Named specialists | Named specialists1 | Named specialists3 | Named specialists4 |
| New workflow prototypes | New workflow prototypes1 a quarter | New workflow prototypes2 a quarter | New workflow prototypes4 a quarter |
| Urgent issues | Urgent issuesResponse within 4 business hours | Urgent issuesResponse within 1 hour, inside support hours | Urgent issuesResponse within 30 minutes, inside support hours |
Expert hours cover engineering, workflow review, testing, connections and hands-on training. Named specialists are your accountable contacts, not full-time staff. Software, model, cloud and usage costs are billed separately. These are planning figures; your agreement sets the final service levels.